#Lucid press trial#

Even after I do all that work to prove to them that the bug exists, they never get fixed. Frankly I am tired of being a Lucid tester on top of all my other jobs. This is clearly a triage step to weed out complaints that people don't care enough or are too busy to do their work for them to reproduce. Even for issues that are 100% reproducible in seconds. Then there are the countless issues and bugs that the support team can't be bothered to reproduce, so they ask you for complete steps, screenshots/recordings, sample documents, etc. None of the other workarounds like running incognito, or even a faster computer, seemed to work. I contacted support and the solution I must use is to create a new document for each article in my magazine and then copy those pages into a master document that I only use to combine them all and export out of. If your document contains large photos, and is over 10 pages, you will be waiting sometimes for minutes for the app to respond. Performance is an issue right off the bat.

But even during my first week I quickly encountered limitations that make my projects difficult, and over time I have had to adopt an entire suite of workarounds in order to get the job done.

InDesign and other tools would've taken much longer to learn and Lucidpress allowed me to get up and running quickly. In detail: I didn't know what I was doing when I started so Ludidpress was useful at first. With the storage fees I have to pay, I could get iDesign for $40 more and not have to deal with being a Lucidpress beta-tester on the side. Bugs are common and support is friendly and responsive in email but bugs never seem to get fixed. Summary: Lucidpress is great for beginners but the product is not very well supported and unless your documents are very short and simple, you will find it a bear to work with very quickly. I am the sole user of Lucidpress on my team and I use it to lay out and render PDFs of our magazine that are handed off to the printer. I use it to publish a print magazine that averages about 50 pages each issue, and is published quarterly. User story: I have been a paid Lucidpress user since 2019. For the inconvenience, our team would be happy to issue a partial courtesy credit towards accessing the platform if you reach out to becomes more trouble than it's worth. I do see that you successfully canceled your subscription on May 4, 2021, however, we do not see a cancelation or record of you reaching out to us around the original charge date of when your subscription began which explains why we may have not been able to issue a refund. We do know that it can be frustrating when you see a charge that you forgot about signing a subscription for! In cases like that, we do issue refunds if you reach out within a reasonable time for us to review your account. You can also see your invoices in your account settings and configure your notifications for sending receipts.

#Lucid press trial#

We send out emails when a trial is expiring so that you know to cancel your subscription before you are billed if you wish to do so. You seem to have upgraded to a team account which is why the bill was higher than the normal individual subscription. Hi Kacy, We are very sorry to hear about your experience and do appreciate you bringing it up so we can look into your account closer.